Terms and Conditions

The following Terms and Conditions apply to all sales. PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY. (Changes as of 08/04/2020)

Ordering

• Order by phone, or online for more savings
• Because of our automated fulfillment process you will not be able to add/subtract change or cancel your order after it has been submitted

Pricing

• Due to cost and currency fluctuations, prices are subject to change without notice

Payment

• American Express, Visa, MasterCard, Discover and debit card

Shipping

Import tariffs and duties are the sole responsibility of the customer. Star Time Supply is not responsible for any customs delays, nor is Star Time Supply responsible for lost, misplaced, or delayed shipments or damaged freight by the freight carriers.

We ship international orders UPS.

When applying for a web account, please be very careful to give your correct shipping address with no special characters . We will ship to the address you give us and are not responsible for errors you may make in providing your address. Items returned as undeliverable will result in extra charges.

We do not ship liquids to international addresses.

• Liquid orders ship separately from non-liquids and do not qualify for free shipping
• Star Time exclusively offers UPS shipping.
• We will ship all Existing Customer's orders received by 3:00pm on Star Time business days the same day unless otherwise notified. (new customer orders may ship next day)
• Residential deliveries of $2000.00 or more require Signature Delivery.
• Refused packages will result in shipping charges both ways.
• For all deliveries UPS will assume your business or home is open and staffed to receive deliveries Monday-Friday during normal business hours. For delivery appointments it is the sole responsibility of the customer to contact UPS to arrange a delivery appointment. Any re-delivery charges incurred will be billed back to the customer. The listed time for a shipping method is an estimate only. Star Time Supply is not responsible for lost, misplaced, or delayed shipments or damaged packages.

Free Shipping

• Star Time Supply offers to ship your package free when your non-liquid order is more than $300.00 with the following exceptions:
  
  
  • Liquids do not qualify for free shipping.
  • Accounts with any unpaid balance over 30 days from the ship date do not qualify for free or discounted shipping.
  • The package weight must be 5 pounds or less, and will be shipped by ground carrier within the Continental United States.
  
  
• If you subsequently return an item(s) for any reason other than it being defective, and that results in the order value coming to less than $300.00, free or discounted shipping will no longer apply and you will be charged shipping on the original order.

Undeliverable Addresses

• We will ship to the address in your online account. If this is incorrect your order will be delayed and you will be charged a $13.00 address correction fee along with any additional re-shipping charges. Please carefully check your address and email address before finalizing your order

Returns Policy

• Only returns in new resalable condition will be accepted and must contain instruction manuals, accessories and original packaging. Authorization of restock returns is at the sole discretion of Star Time Company, Inc.
• A restocking charge of 10% applies to returns.
• Returns must be made within thirty (30) days of the invoice date - warranty returns within 7 days.
• For warranty returns credit will be issued upon vendor acceptance of the return.
• All returns require a Return Authorization (RA). RAs must be clearly marked on the outside of the box-only use a box, not an envelope. Non-compliant returns will be refused.
• Star Time Supply is not able to accept any returns that are not freight prepaid by the customer.
• No products may be returned that are not properly packaged with all components included.
• Merchandise returned as defective that is deemed fully functional by Star Time will be returned to the customer at their expense.
• Star Time does not provide return labels for returns.
• We recommend you insure returns.

Special items

• Movement returns will only be accepted if the movement is defective. It must be returned in original packing with all parts.
• Ultrasonic units cannot be returned unless defective out of the box - Manufacturers warranty only (see warranty).
• Parts, including circuits, in original manufacturers packaging cannot be returned.

Please complete the Online RA request form to obtain an RA number prior to returning product.

Stock item returns must be made within thirty (30) days of the invoice date and will be evaluated on a part-by-part basis. Authorization of restock returns is at the sole discretion of Star Time Company, Inc. If a part is authorized for return and is a customer error, 10% of the purchase price will be applied as a standard restocking charge. Parts must be new, unused, and contain all the original packaging, instruction manuals and accessories.

The customer is responsible for all transportation, insurance, duties and other similar charges for all returned product (restock, warranty, non-warranty, and other returns) and must ensure that the product is appropriately packaged in a box. Shipping damages resulting from improper packaging will be the customer's responsibility.

Warranty

Information

We respect your privacy

We won't rent, sell, or give your information to anyone. We may use information you have given us to inform you of special deals and other things of potential interest to you. You can opt-out at any time for whatever reason. We use web analytics tools to track aggregate behavior on our website but don't collect personal information or data.

Genuine Parts Disclaimer