FAQ's
Frequently Asked Questions
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Work Order NumbersQ:We have several watchmaker's on-staff-- is there a way that I can tell which products I order go with which watchmaker? Can I code them for specific jobs?A: Yes! We've added Work Order Numbers to keep track of this for you. This should allow you to know what part is for which customer/job. You will find the work order field on the products page. Work orders will also appear in your basket, in the order history (inside the account tab) and on your order confirmation email. Please note it will not appear on your final invoice that you receive with your package, so you will need to keep/print your order confirmation. Forgot PasswordQ: I've forgotten my password. Is there an easy way to get it?A: Yes! In the box or tab where you Login, there're a couple of lines: "Can't remember Login?" and "Forgot Password?" By clicking on those, you can retrieve your user/password. Put your Login in the box and check the radio button "Email me my Password" and your password will be sent to you via email. Forgot LoginQ: I've forgotten my Login. Help!A: That's easy, too. If you ever forget, your Login is the same as your Star Time Account Number (6 digits, usually 3 letters and your area code); alternatively, you can always use your email. In the box or tab that you Login, there're a couple of lines: "Can't remember Login?" and "Forgot Password?" By clicking on those, you can retrieve your user/password. Put your email address in the box and press the "Retrieve Login" button. Your Login will appear on the page. Change LoginQ: Can I change my Login? I don't see where I can change it--A: You can't change your Login--we use it to tie into our accounting system so that your orders flow quickly and error free. You get your permanent Login (account number) with your first purchase with us. Change PasswordQ: Can I change my password?A: Yes! Password must be at least 4 digits long. We recommend changing your password anytime it might become discoverable (email messages, etc.). It's also good practice to change it on a regular basis (every 3 to 6 months). To change password, click on the "Account" tab at the top of any page; You'll need to put it in twice (double check) and "save".
Q: I want to change some details on my account. Can I make changes myself, or do I have to call you?
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