• Star Time is not able to accept any returns that are not freight prepaid
• Return packages to 2215 Gessner Rd, Houston, Texas 77080
• Mark RMA# on the outside of all packages -- packages without an RMA number will be refused

Star Time Supply Company, Inc. Returns Policy
Please read and understand the following policy regarding returned products.

Returns Policy

• Returns must be made within thirty (30) days of the purchased date.
• All returns require a Return Authorization (RA) and RAs must be clearly marked on the outside of the box. Items received without an RAs will be returned to customer at customer’s expense.
• Customer is responsible for insuring the returned product. This insurance will cover the cost of the item in the event of a carrier damaged or lost package.
• Must ensure that the product is appropriately packaged in a box. Shipping damages resulting from improper packaging will be the customer's responsibility.
• Star Time Supply, Inc does not provide return labels, including warranty returns.
• All returns must be in original packaging, including instruction manuals or accessories.
• Returned items must be in saleable condition and if approved, will incur a minimum 10% restocking fee.
• On warranty return, credit will be issued once manufacturer accepts return
• RAs is not an admission that the product is defective or is appropriate for return.
• Star Time Supply, Inc retains the right in its discretion to reject the return for cause and return it to customer at customer’s expense.

Movement Returns:

• Movement manufacturers do not warranty movements used for repair purposes; therefore, all movement sales are final and no return will be accepted.
• If a movement is defective, must return, including all parts, in the original movement packaging within 10 days of the purchase date; thus, it is the customer's responsibility to inspect all movements upon receipt and before installation.
• Movements which have been installed, defective or not, absolutely will not be accepted for return.

No returns will be accepted on capacitors or special-order items, unless the need for return is caused by seller’s error.

Please complete the Online RA request form to obtain an RA number prior to returning product.