Free Shipping

Free US Ground Shipping for orders +$300 and up with total weight up to 5 lbs!

• Star Time Supply offers to ship your package free when your non-liquid order is more than $300.00 with the following exceptions:
  
  
  • Liquids do not qualify for free shipping.
  • Accounts with any unpaid balance over 30 days from the ship date do not qualify for free or discounted shipping.
  • The package weight must be 5 pounds or less, and will be shipped by ground carrier within the Continental United States.
  
  
• If you subsequently return an item(s) for any reason other than it being defective, and that results in the order value coming to less than $300.00, free or discounted shipping will no longer apply and you will be charged shipping on the original order.

Undeliverable Addresses

• We will ship to the address in your online account. If this is incorrect your order will be delayed and you will be charged a $13.00 address correction fee along with any additional re-shipping charges. Please carefully check your address and email address before finalizing your order

Returns Policy

• Returns must be made within thirty (30) days of the purchased date.
• All returns require a Return Authorization (RA) and RAs must be clearly marked on the outside of the box. Items received without an RAs will be returned to customer at customer’s expense.
• Customer is responsible for insuring the returned product. This insurance will cover the cost of the item in the event of a carrier damaged or lost package.
• Must ensure that the product is appropriately packaged in a box. Shipping damages resulting from improper packaging will be the customer's responsibility.
• Star Time Supply, Inc does not provide return labels, including warranty returns.
• All returns must be in original packaging, including instruction manuals or accessories.
• Returned items must be in saleable condition and if approved, will incur a minimum 10% restocking fee.
• On warranty return, credit will be issued once manufacturer accepts return
• RAs is not an admission that the product is defective or is appropriate for return.
• Star Time Supply, Inc retains the right in its discretion to reject the return for cause and return it to customer at customer’s expense.
• We will charge back on Free shipping when return item reduces invoice amount to less than $300.00

Movement Returns:

• Movement manufacturers do not warranty movements used for repair purposes; therefore, all movement sales are final and no return will be accepted.
• If a movement is defective, must return, including all parts, in the original movement packaging within 10 days of the purchase date; thus, it is the customer's responsibility to inspect all movements upon receipt and before installation.
• Movements which have been installed, defective or not, absolutely will not be accepted for return.

No returns will be accepted on capacitors or special-order items, unless the need for return is caused by seller’s error.