• Star Time is not able to accept any returns that are not freight prepaid
• Return packages to 2215 Gessner Rd, Houston, Texas 77080
• Mark RMA# on the outside of all packages -- packages without an RMA number will be refused

Star Time Supply Company, Inc. Returns Policy
Please read and understand the following policy regarding returned products.

Returns Policy

• Only returns in new resalable condition will be accepted and must contain instruction manuals, accessories and original packaging. Authorization of restock returns is at the sole discretion of Star Time Company, Inc.
• A restocking charge of 10% applies to returns.
• Returns must be made within thirty (30) days of the invoice date - warranty returns within 7 days.
• For warranty returns credit will be issued upon vendor acceptance of the return.
• All returns require a Return Authorization (RA). RAs must be clearly marked on the outside of the box-only use a box, not an envelope. Non-compliant returns will be refused.
• Star Time Supply is not able to accept any returns that are not freight prepaid by the customer.
• No products may be returned that are not properly packaged with all components included.
• Merchandise returned as defective that is deemed fully functional by Star Time will be returned to the customer at their expense.
• Star Time does not provide return labels for returns.
• We recommend you insure returns.

Special items

• Movement returns will only be accepted if the movement is defective. It must be returned in original packing with all parts.
• Ultrasonic units cannot be returned unless defective out of the box - Manufacturers warranty only (see warranty).
• Parts, including circuits, in original manufacturers packaging cannot be returned.

Please complete the Online RA request form to obtain an RA number prior to returning product.

Stock item returns must be made within thirty (30) days of the invoice date and will be evaluated on a part-by-part basis. Authorization of restock returns is at the sole discretion of Star Time Company, Inc. If a part is authorized for return and is a customer error, 10% of the purchase price will be applied as a standard restocking charge. Parts must be new, unused, and contain all the original packaging, instruction manuals and accessories.

The customer is responsible for all transportation, insurance, duties and other similar charges for all returned product (restock, warranty, non-warranty, and other returns) and must ensure that the product is appropriately packaged in a box. Shipping damages resulting from improper packaging will be the customer's responsibility.