Reason for Returning
Star Time Supply Company, Inc. Returns Policy
Please read and understand the following policy regarding returned products.
All returns require an RA (Returned Authorization) number. Please complete the RA request form to obtain an RA number prior to returning product. Returns will be authorized in accordance with the following policy. If it is deemed that the part should be returned, the Star Time Company, Inc. Sales representative will give the customer a return authorization number. Products will not be accepted by Star Time Company, Inc. for return if not accompanied by a valid RA number, which must be clearly marked on the outside of the box (no padded envelopes will be accepted).
Stock item returns must be made within thirty (30) days of the invoice date and will be evaluated on a part-by-part basis taking into account current stock levels. Authorization of restock returns is at the sole discretion of Star Time Company, Inc. If a part is authorized for return and is a customer error, 10% of the purchase price will be applied as a standard restocking charge. Parts must be new, unused, and contain all the original packaging, instruction manuals and accessories. However, special order items are not returnable.
Warranty returns must be made within seven (7) days of the receipt date. The customer may request that a replacement be sent immediately, pending determination by the supplier. The replacement product will be billed to the customer's account in accordance with our standard payment terms. Then, once a final decision on the return is made, a credit will be issued if the warranty claim is allowed. However, if the product is not covered by the warranty, the original product will be returned to the customer. Defective tools and equipment returns will only be allowed based on the Vendor's acceptance, even if the product is defective out of the box. However, under no circumstances will credit be given without vendor authorization. If deemed allowable, the product will be sent to the manufacturer for repair or replacement, at their option.
The customer is responsible for all transportation, insurance, duties and other similar charges for all returned Product (restock, warranty, non-warranty, special order and other returns) and must ensure that the product is appropriately packaged. Shipping damages, resulting from improper packaging will be the customer's responsibility.
I Agree with Terms as stated above.